Warranty & Complaints

Return of a defective, damaged or incorrect product

Defective products

If a product, due to conditions beyond www.rosydrop.eu, is found to be defective, before proceeding with its return, please contact us, attaching photographs and a brief description of the problem to customercare@rosydrop.eu, in order to find one quick solution without the buyer necessarily having to bear the cost of the return.

Once the email is received, we will contact you as soon as possible to guide you through the steps to follow in the return process. For cases of defective products, we will need a period of at least 3 working days to manage the warranty with the manufacturer in the event of a defective item.

Damaged products

If you receive the damaged product, you must notify us within a maximum period of 48 hours after receiving it at customercare@rosydrop.eu, attaching photographs with a brief description of the problem, since it is necessary to inform the transport company to claim possible damages.

Rosydrop.eu will immediately replace or change the product whenever there is stock available.

Otherwise, the products in question will be reimbursed.

Wrong products

From www.rosydrop.eu we do everything possible to ensure that you correctly receive the products you have ordered. However, if you receive a product that is not the one you purchased, please contact us within a maximum period of 48 hours at customercare@rosydrop.eu, indicating the order number and attaching the product photographs wrong with a short description of the problem.

Shipping costs will be paid by www.rosydrop.eu in case the product is incorrect.

Complaints

It can always happen that something doesn’t go quite as planned. We recommend that you first make complaints known to us by emailing customercare@rosydrop.eu. From 15 February 2016, it will also be possible for EU consumers to register complaints via the European Commission’s ODR platform. This ODR platform can be found on http://ec.europa.eu/odr. If your complaint is not yet pending elsewhere, you are free to file your complaint through the European Union platform.