{"id":1896,"date":"2021-04-09T13:23:03","date_gmt":"2021-04-09T13:23:03","guid":{"rendered":"https:\/\/rosydrop.eu\/?page_id=1896"},"modified":"2023-09-04T11:02:14","modified_gmt":"2023-09-04T09:02:14","slug":"warranty-complaints","status":"publish","type":"page","link":"https:\/\/rosydrop.eu\/customer-service\/warranty-complaints\/","title":{"rendered":"Warranty &#038; Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1896\" class=\"elementor elementor-1896\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-dd61011 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dd61011\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9d2fc6a\" data-id=\"9d2fc6a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57df79a elementor-widget elementor-widget-heading\" data-id=\"57df79a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Warranty & Complaints\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ad296b elementor-widget elementor-widget-text-editor\" data-id=\"1ad296b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h2><span lang=\"EN\">Return<\/span><span lang=\"EN\"> of a defective, damaged or incorrect product<\/span><\/h2><h3><span lang=\"EN-US\">Defective products<\/span><\/h3><p><span lang=\"EN\">If a product, due to conditions beyond www.rosydrop.eu, is found to be defective, before proceeding with its return, please contact us, attaching photographs and a brief description of the problem to <a href=\"mailto:customercare@rosydrop.eu\">customercare@rosydrop.eu<\/a>, in order to find one quick solution without the buyer necessarily having to bear the cost of the return.<\/span><\/p><p><span lang=\"EN\">Once the email is received, we will contact you as soon as possible to guide you through the steps to follow in the return process. For cases of defective products, we will need a period of at least 3 working days to manage the warranty with the manufacturer in the event of a defective item.<\/span><\/p><h3><span lang=\"EN-US\">Damaged products<\/span><\/h3><p><span lang=\"EN\">If you receive the damaged product, you must notify us within a maximum period of 48 hours after receiving it at <a href=\"mailto:customercare@rosydrop.eu\">customercare@rosydrop.eu<\/a>, attaching photographs with a brief description of the problem, since it is necessary to inform the transport company to claim possible damages.<\/span><\/p><p><span lang=\"EN\">Rosydrop.eu will immediately replace or change the product whenever there is stock available.<\/span><\/p><p><span lang=\"EN\">Otherwise, the products in question will be reimbursed.<\/span><\/p><h3><span lang=\"EN-US\">Wrong products<\/span><\/h3><p><span lang=\"EN\">From www.rosydrop.eu we do everything possible to ensure that you correctly receive the products you have ordered. However, if you receive a product that is not the one you purchased, please contact us within a maximum period of 48 hours at <a href=\"mailto:customercare@rosydrop.eu\">customercare@rosydrop.eu<\/a>, indicating the order number and attaching the product photographs wrong with a short description of the problem.<\/span><\/p><p><span lang=\"EN\">Shipping costs will be paid by www.rosydrop.eu in case the product is incorrect.<\/span><\/p><h2>Complaints<\/h2><p>It can always happen that something doesn\u2019t go quite as planned. We recommend that you first make complaints known to us by emailing <a href=\"mailto:customercare@rosydrop.eu\"><span lang=\"EN\">customercare@rosydrop.eu<\/span><\/a>. From 15 February 2016, it will also be possible for EU consumers to register complaints via the European Commission\u2019s ODR platform. This ODR platform can be found on <a href=\"http:\/\/ec.europa.eu\/odr\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #000000;\">http:\/\/ec.europa.eu\/odr<\/span>.<\/a>\u00a0If your complaint is not yet pending elsewhere, you are free to file your complaint through the European Union platform.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Warranty &#038; Complaints Return of a defective, damaged or incorrect product Defective products If a product, due to conditions beyond www.rosydrop.eu, is found to be defective, before proceeding with its return, please contact us, attaching photographs and a brief description of the problem to customercare@rosydrop.eu, in order to find one quick solution without the buyer [&hellip;]<\/p>\n","protected":false},"author":78,"featured_media":0,"parent":1883,"menu_order":30,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/rosydrop.eu\/wp-json\/wp\/v2\/pages\/1896"}],"collection":[{"href":"https:\/\/rosydrop.eu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rosydrop.eu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rosydrop.eu\/wp-json\/wp\/v2\/users\/78"}],"replies":[{"embeddable":true,"href":"https:\/\/rosydrop.eu\/wp-json\/wp\/v2\/comments?post=1896"}],"version-history":[{"count":4,"href":"https:\/\/rosydrop.eu\/wp-json\/wp\/v2\/pages\/1896\/revisions"}],"predecessor-version":[{"id":3969,"href":"https:\/\/rosydrop.eu\/wp-json\/wp\/v2\/pages\/1896\/revisions\/3969"}],"up":[{"embeddable":true,"href":"https:\/\/rosydrop.eu\/wp-json\/wp\/v2\/pages\/1883"}],"wp:attachment":[{"href":"https:\/\/rosydrop.eu\/wp-json\/wp\/v2\/media?parent=1896"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}